These Terms & Conditions (“Terms”) have been written to give you a clear understanding of the rules that apply when you shop with us, use our web site, or receive communications from us. They govern your access to and use of the web site, services, products, communications and related facilities operated by RB Castle (“RB Castle,” “we,” “us,” or “our”).
By accessing or using our web site, creating an account, submitting information, placing an order, applying for a trade account, arranging a delivery, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our web site or services.
These Terms work alongside our Privacy Policy and our Delivery & Store Policies, both of which are incorporated into these Terms by reference.
SCOPE OF OUR SERVICES
RB Castle is a home improvement centre. We supply lumber, building materials, hardware, tools, kitchen and bath products, home exteriors, flooring, paint, appliances and related products, and we provide services such as estimates and professional delivery, as described on our web site or through our communications channels.
All products and services are subject to availability and may be modified, suspended or discontinued at any time without prior notice. We make every effort to describe our products and to price them accurately, but we cannot guarantee that all descriptions, images, specifications, availability or pricing on our web site are free of error, and we reserve the right to correct any error and to cancel or refuse any order placed on the basis of incorrect information.
Unless we expressly state otherwise in writing, information we provide — including estimates, product guidance, quantity calculations and installation suggestions — is offered for general assistance only and does not constitute professional, engineering, legal, financial or other regulated advice. You remain responsible for confirming that the products you purchase are suitable for your project and comply with applicable building codes and permit requirements.
ELIGIBILITY
You must be at least 18 years of age to create an account, apply for a trade account, or place an order with us, unless otherwise permitted by applicable law or with the consent of a parent or legal guardian. As described in our Privacy Policy, we do not permit anyone under the age of 13 to register with us.
By using our services, you represent that you meet all applicable eligibility requirements and that the information you provide to us is accurate.
YOUR RESPONSIBILITIES
We ask that you provide accurate, current and complete information when you order, register or apply for an account, that you use our web site and services only for lawful purposes, and that you do not interfere with or disrupt the operation of our web site or services. If you hold an account with us, you are responsible for keeping your password confidential and for activity that occurs under your account.
We reserve the right to suspend or terminate access to our web site, services or accounts where these Terms have been violated.
ORDERS, PAYMENTS AND DELIVERY
Pricing, payment terms, deposits, fees, cancellation and return conditions, special order requirements and delivery arrangements are disclosed at the time of your transaction and in our Delivery & Store Policies, which form part of these Terms. Please review that page before ordering, as it sets out the conditions that apply to returns, restocking, special orders and delivery site access.
Placing an order is an offer to purchase; a contract is formed when we accept your order, and we may decline or cancel an order at our discretion, including where a product is unavailable or a pricing or description error has occurred. Failure to comply with the terms disclosed at the time of a transaction may result in cancellation, forfeiture of deposits or payments, or refusal of future service.
ELECTRONIC COMMUNICATIONS
By using our web site or services, you consent to receive communications from us electronically, including by email, telephone and SMS text message, subject to your preferences and applicable law. Electronic communications satisfy any legal requirement that such communications be in writing.
As noted in our Privacy Policy, we may need to contact you by phone, email or mail to address questions or issues specific to your order or account even if you have opted not to receive marketing communications from us.
SMS TEXT MESSAGING TERMS
Program Description. Our SMS messaging program is used to communicate with customers regarding account activity, orders, deliveries, appointments, customer service, updates and other informational or service-related messages, as well as promotional offers where you have consented to receive them.
Consent and Opt-In. You provide explicit consent to receive SMS messages by voluntarily submitting your phone number through an approved opt-in method, such as submitting a form on our web site, opting in during account registration or trade application, or providing verbal or written consent in-store or by phone. Consent is not implied, is not pre-selected, and is not a condition of purchase.
Message Frequency and Fees. Message frequency varies based on your interactions with us. Message and data rates may apply according to your wireless carrier plan.
Opt-Out. Reply STOP to any message to unsubscribe. You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again. You may also opt out by contacting us directly using the details below.
Help. Reply HELP or contact us at:
Email: info@rbcastle.ca
Phone: 613-432-2449
Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages.
Privacy. Information about how we collect, use and protect personal data, including SMS data, is available in our Privacy Policy.
INTELLECTUAL PROPERTY
All content on our web site, including text, graphics, logos, trademarks, images and software, is the property of RB Castle or its licensors and is protected by applicable intellectual property laws. You may view and print content for your own personal, non-commercial use in connection with shopping with us. Any other use, including reproduction, distribution or modification, is prohibited without our written permission.
LINKS TO THIRD PARTY SITES
Our web site may contain links to web sites and services operated and maintained by third parties, over which we have no control. We are not responsible for the content, policies or practices of those third parties, and you access such linked sites at your own risk. As we note in our Privacy Policy, you should always read the privacy policy of a linked site before disclosing any personal information on it.
DISCLAIMER OF WARRANTIES
Except as expressly stated by us in writing, and except for manufacturers’ warranties that accompany the products we sell and any warranties that cannot be excluded under applicable law, our web site, services, products and content are provided “as is” and “as available,” without warranties of any kind, either express or implied.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, RB Castle shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from your use of our web site, services, products or communications.
INDEMNIFICATION
You agree to indemnify and hold harmless RB Castle from any claims, damages, liabilities, losses or expenses arising out of your use of our services or your violation of these Terms.
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable in that province, without regard to conflict of law principles.
CHANGES TO THESE TERMS
If we decide to change these Terms in whole or in part, we will inform you by posting the revised Terms on our web site. Changes become effective upon posting. Your continued use of our web site or services constitutes your acceptance of the revised Terms.
CONTACT US
If you have any questions or concerns regarding these Terms, we welcome your feedback. You may call us at 613-432-2449 or email info@rbcastle.ca.
RB Castle
Email: info@rbcastle.ca
Phone: 613-432-2449
